✦ Where do you ship from? ✦ Spain and Portugal, Europe ✦ Do you ship worldwide? ✦ Yes! If your country is not available as a shipping option, please email (theartofminkas@gmail.com) before completing your order. You will be notified and refunded in case your order can not be shipped to your country. ✦ What are the payment options? ✦ Paypal or Card! You don't need a Paypal Account if you don't have one!! Just select "Paypal Checkout" after writting your address and a popup will appear with a button for "Pay with Debit ot Credit Card" under "Log In". If this option isn't working, try switching devices or changing the mobile/desktop mode! ✦ When are orders shipped? ✦ You will be notified in your email when your order has been shipped! Leftover sales orders will be shipped between January and February! More shipping information will be available at checkout. Digital zines sent manually to your email address, so it might take a while. ✦ How long will it take to receive my order after batch has been shipped? ✦ Spain - 1 to 20 business days Europe - 5 to 30 business days International - 15 to 50 business days ✦ What is this store's shipping, return and exchange policy? ✦ All leftover sales orders will be sent with tracked shipping. If your order doesn’t arrived, please send us an email. (theartofminkas@gmail.com) We do not accept returns or exchanges, unless the wrong item has been shipped. We can't take full responsability if the costumer writes the wrong address. ✦ Can I get a refund? You will be notified and refunded in case your order can not be shipped to your country. Otherwise, we won't accept returns or exchanges, unless the wrong item has been shipped. ✦ What's the status of USA shipping? ✦ Due to the new US tariff De Minimis legislation updates, US packages will be charged DDP (Delivery Duty Paid) before delivery. This means you won't have any surprise import duties or taxes at your doorstep! These import duties will be charged to Minkas and Zero before your package enters the USA! ✦ I'm from the US, do I have to pay any extra charges? NO! DDP fees and tariffs are included in the shipping that you pay at checkout. ✦ Canada was on strike, what will happen to my order? ✦ They must arrive without issue before the end of december. If your package has a problem, make sure to send an email. ✦ Can orders be picked up at conventions? ✦ Yes! We might have some pickup options for spanish or portugal convention that either minkas or zero attend ✦ Can we get merch items indivually? ✦ We will have a merch bundle (stickers + prints) available for leftover sales ✦ Can I resell my order items for profit? ✦ No. If you have items you no longer want in your bundle, please give them away or sell them at an equivalent price of what you payed for them. ✦ What should I do if I have an issue? Email us (theartofminkas@gmail.com) or send us a message on instagram/twitter